AI-powered customer service available 24/7
AI agents that respond via WhatsApp, web, and email instantly, with access to the customer's full history. Your support team stops being overwhelmed and your customers stop waiting.
AI agents trained to resolve customer inquiries across multiple channels.
Your support can't keep up and customers leave
Overwhelmed support teams, response times measured in hours, and customers who end up with competitors because nobody answered in time.
Unacceptable response times
A customer sends a WhatsApp message and gets a reply 4 hours later. By then, they've already contacted the competition. 60% of consumers consider waiting more than 10 minutes unacceptable.
Team overwhelmed with repetitive questions
70% of inquiries are repeated questions: hours, prices, location, order status. Your human team spends most of the day answering the same things instead of resolving complex cases.
No support outside business hours
When a customer writes at 10 PM or on a Sunday, nobody's there to answer. Those messages pile up and on Monday the team starts the day with a backlog of unanswered conversations.
No customer context when responding
The support agent doesn't know if the customer has bought before, what product they have, or if they reported the same issue last week. The customer has to repeat everything from scratch in every interaction.
Is your support team overwhelmed?
There's a better wayHow Nabú transforms your customer service
AI agent serving customers via WhatsApp with access to their full history.
Multichannel AI agents that respond instantly
An AI agent trained with your information responds to every customer in seconds via WhatsApp, web chat, or email. It resolves FAQs, checks order status, schedules appointments, and escalates to a human only when needed. Available 24 hours a day, 365 days a year.
- Responses in under 5 seconds on any channel
- Trained with your knowledge base: products, services, policies
- Smart escalation to the human team when complexity is detected
- Native conversations in English and Spanish
Unified customer history: every interaction logged in the CRM.
Complete customer history in every conversation
Every time a customer contacts support, the AI agent (and your human team) see the full history: previous purchases, past tickets, preferences, and contact details. The customer never has to repeat their issue because the context is already there.
- Unified history from WhatsApp, email, web chat, and calls
- Customer data synced from the CRM automatically
- Automatic tagging and categorization of each conversation
- Instant search across a customer's entire history
Internal chat for support team coordination in real time.
Internal coordination for complex cases
When a case requires human intervention, the internal chat lets the support agent consult with specialists, escalate to a supervisor, or involve another department. All within the same platform, without switching between apps.
- Departmental channels for quick cross-team queries
- One-click escalation: the case transfers with full context
- Internal notes on each ticket that the customer can't see
- Resolution time metrics by agent and channel
Want to see AI agents serving customers live?
Schedule a demoThe modules that power your customer service
Each company activates only the modules it needs. These are the most used for AI customer service.
AI Agents
24/7 multichannel support
CRM
Customer history and tracking
Internal Chat
Support team coordination
Email-based support
Community Manager
Social media management
Contacts
Centralized customer directory
Industries that use AI customer service the most
About AI customer service with Nabú
It doesn't replace them, it complements them. The AI agent handles repetitive, simple queries (hours, prices, order status) that make up 70% of volume. Your human team focuses on complex cases that require empathy and judgment. The result: lower workload for the team and a better experience for the customer.
WhatsApp (via official API), web chat embedded in your website, email, and Telegram. All channels converge in the same platform, so a customer's history stays unified regardless of which channel they use.
You upload your knowledge base: product docs, FAQs, return policies, catalogs, etc. The agent processes that information and uses it to answer inquiries. You can update the knowledge base at any time and changes are reflected immediately.
The agent automatically detects when an inquiry exceeds its capability and escalates to a human team member. The conversation transfers with full context: what the customer asked, what was already answered, and their CRM data. The human agent picks up without the customer having to repeat anything.
Yes. At the end of each conversation, the system can send a quick satisfaction survey. Metrics are consolidated in the analytics dashboard where you can see CSAT by channel, agent, and query type, plus average resolution times.
Transform your customer service with AI agents available 24 hours a day, 365 days a year.
Request a demo